The Public Utility Commission’s Department of Utility Outreach (DUO) exists to help utilities across the state understand the rules that guide the industry and comply with them while serving customers. The PUC created the FaucetFacts website to reach small to mid-size water and sewer retail public utilities across Texas with vital information to clear the way for their success. To learn more about rates, CCNs, Cybersecurity and more, visit FaucetFacts.org.